I had quite a warm-up period before I went into PhD research. Not that I was aware of that at the time. Over the years, working in hospitals, I learned bits and pieces of the puzzle. I analyzed many outpatient processes, some in general, some in detail like those of eye patients, gynaecology and oral …
‘Nice job colleagues, but does it also work in theory?’ – part 2 Lees verder »
A hospital moves into a state-of-the-art new building, in which all processes are supported by advanced ICT. Short after the opening of the new hospital both the building and the ICT do not seem to support the way patients and staff use it. Waiting rooms are empty – which sounds like great news – but …
‘Nice job colleagues, but does it also work in theory?’ – part 1 Lees verder »
Since I graduated in 1999 I have wondered why it is so hard for hospitals to be well organized and efficient organizations. Having developed and used my ideas and problem solving approach as a consultant I feel I have constructed bits and pieces, but I never felt I completely solved the puzzle. It is fascinating …
